Privacy Policy.

01Who we are

Templiqa is operated by Templiqa Ltd, based in Mauritius. In this policy, “Templiqa”, “we”, “our” and “us” refer to the business offering the Templiqa website, digital products, business systems, and automation services.

This policy applies when you browse templiqa.com, submit an enquiry, communicate directly with us, or use services provided by Templiqa. Where we handle information on behalf of a business client, the section on client systems below also applies.

02Information we collect

The information we process depends on how you interact with us. It may include:

• Contact and business details: your name, email address, telephone number, business name and other details you choose to provide.
• Enquiries and communications: website form submissions, survey answers, appointment requests, emails, messages and support conversations.
• Account and purchase details: products or services ordered, order status, invoices, payment status and transaction references. Payment providers may collect payment-card details directly.
• Technical information: IP address, device or browser details, website activity, referral sources, and operational or security logs.
• Client-system data: information processed through a CRM, form, messaging tool or automated workflow when we provide a system for a business client.

03How we use information

We may use the information described above to:

• respond to enquiries and understand whether our services may be suitable;
• deliver, configure, operate and support agreed products, software systems and automations;
• manage appointments, customer relationships, purchases and service communications;
• maintain website functionality, reliability, security and fraud prevention;
• improve our services and understand how our website is used, where permitted; and
• meet applicable legal, accounting, tax and contractual obligations.

We may send marketing information where you have consented or where otherwise permitted by applicable law. You can opt out of marketing communications at any time.

04CRM systems and our clients’ data

Templiqa builds or configures business systems that may capture leads, organise contact records, manage enquiries, schedule appointments, and automate communications. When a business client determines why and how its customers’ information is collected, that client is generally responsible for its own privacy notice and lawful collection of the information.

In those circumstances, Templiqa may handle information on the client’s instructions to deliver the agreed service. If you submitted your details to one of our clients rather than directly to Templiqa, please contact that business about its privacy practices or data-rights requests.

05Communications, automations and AI

When you contact us or request a service, we may respond by email, phone or other channels you provide. Some responses, reminders and follow-ups may be automated. Promotional email or text messages, where used, are subject to applicable consent and opt-out requirements.

Where an agreed service includes AI-assisted tools, information supplied to those features may be processed by the technology providers needed to operate them. The particular use of AI and any client-specific requirements should be explained in the relevant service arrangement.

We do not share mobile messaging opt-in information with third parties for their independent marketing. Information may be provided to messaging and delivery providers as needed to send authorised communications.

06Legal grounds for processing

Where applicable privacy law requires a legal basis, we process personal information as necessary to perform a contract, comply with legal obligations, pursue legitimate business interests that are not overridden by your rights, or act on your consent.

07Cookies and website technologies

Our website may use essential cookies for functions such as security, sessions, forms or checkout. If analytics or advertising tools are enabled, they may use cookies or similar technologies to help us understand usage or measure campaigns.

You can manage many cookies through your browser settings. Where required by law, non-essential cookies will be subject to the appropriate consent choices.

08When information is shared

We may disclose information to trusted providers only as reasonably necessary to operate our business and deliver services. These can include website hosting, CRM and automation platforms, email or messaging providers, payment processors, analytics tools, professional advisers, and authorities where legally required.

Templiqa uses tools associated with HighLevel / LeadConnector for some website forms and business workflows. Their handling of information in their own capacity is addressed in the HighLevel Privacy Policy.

We do not sell personal information for money. Other types of disclosure, including certain advertising technologies if enabled, may be treated as “sharing” or “sale” under some laws and may carry additional rights.

09International data transfers

We may work with providers that store or process information in other countries. Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are used for international data transfers.

10Data retention and security

We retain information for as long as reasonably needed to provide services, maintain business and transaction records, resolve issues, or comply with legal obligations. Retention depends on the nature and purpose of the information and the requirements that apply to it.

We seek to use reasonable technical and organisational safeguards to protect personal information. However, no electronic system or method of transmission can be guaranteed to be completely secure.

11Your rights and choices

Depending on where you live and the law that applies, you may be entitled to access, correct, delete, restrict, object to processing of, or request a copy of your personal information. You may also be able to withdraw consent, opt out of certain marketing or advertising uses, or complain to a relevant supervisory authority.

To request help with personal information collected directly by Templiqa, use our contact page and describe your request as a privacy or data request. We may need to verify your identity and may retain some records where permitted or required by law.

12Children and other websites

Our services are intended for adults and business users and are not directed to children under 13. We do not knowingly seek personal information from children below the applicable age for consent.

Our website may link to third-party services and websites. Those providers have their own privacy policies, and we encourage you to review them.

13Policy updates and contact

We may revise this Privacy Policy to reflect changes in our services, technology, or legal obligations. The date near the top of this page indicates the most recent update. We will provide additional notice when required.

For questions about this policy or how Templiqa handles personal information, contact Templiqa Ltd using our website contact form.